To keep up with the pace in the increasingly competitive world of business, your company needs to be running as efficiently as possible. When you are running your own small business, there are so many things that you need to keep an eye on and important decisions to be made each day, it can be easy to overlook the seemingly minor elements. However, as small as they may seem, they could be holding your company back from being as productive as it possibly could be. Productivity and efficiency is vital for small and medium sized businesses as their resources are limited compared to large global companies, and they might not be able to support themselves and stay afloat if they are going through a problematic time.
We have put together some tips to help your business improve customer satisfaction, work more efficiently, cut costs and stay ahead of your competition.
Create an Office Culture
When everybody in the workforce has the same objectives, and are all aiming towards common goals, the whole business will run more efficiently and in harmony with each other. You will start to see improvements over all areas, including time efficiency and company profits. Hold a team meeting and make sure all members of staff are on the same page and are following the same practices while they are working. This can make a huge difference and will help your brand thrive. Organising a team building day, event or even a weekend can work wonders.
When you are starting a business, it is vital that you keep all financial paperwork, no matter how pointless it may seem at the time. Delegating somebody to be in sole charge of the company records and finances is essential to ensure that at least one person is clued up on the numbers. Businesses are expected to work out, pay and report their corporation tax to HMRC themselves each year, which is why it is very important for a company to ensure their financial records are kept up to date and in order. Many businesses take out a corporation tax loan to help cover this tax bill and avoid putting a strain on their finances.
Creating a Social Media Presence
These days, having a strong social media presence is essential, and a business cannot afford to lose out on the advantages that social media can bring to the table. Having a strong presence across social media platforms such as Facebook, Twitter and LinkedIn means a brand is able to reach out to customers, and vice versa. Customers can be notified of any special offers and deals you may have on immediately, which can drum up a lot more business for you!
Keep Technology Up to Date
Outdated and aging phone and computer systems along with slow networks can annoy your customers and frustrate your employees. Slow online systems can be extremely detrimental as they could make a client take their custom elsewhere. To make sure that your staff are satisfied, able to work to the best of their ability and productive; your business needs a secure, reliable, and fast network.
Ensuring Staff Are Fully Trained
We aren’t doubting your company’s abilities, but your customers first and last point of contact is usually your front of house/receptionist, and not the industry expert. It can be extremely helpful to give every person in the workforce some basic training to ensure that they are able to confidently answer any questions the customer may have, and have a satisfactory knowledge of the company and the industry.
Ensuring Staff Can Stay on the Job
If your staff use their phones or emails throughout the day for their work, then missed calls or emails become wasted business opportunities, they can create project delays and lost revenue. Providing staff with a work phone ensures that they can access all of their communications from anywhere, checking for e-mail, voicemail, and faxes from just one inbox. This would be essential for staff who have to travel a lot for work, to and from clients or meetings.